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Return & Refund Policy

Return & Refund Policy:

We honor all of our imaging consumable (ink, toner, drum, fuser, etc...) 100% for 60 days from the date of purchase.

Cartridges which are returned, but not defective, will be assessed a 20% restocking fee to cover administrative costs.


In the event you receive a defective item, there are (2) options UBS may choose from:


1.) We will replace the defective item and issue you a pre-paid postage label to return the defective item at no cost to you. The defective item must be sent back to UBS within 15 days to avoid being charged for the advanced replacement.


2.) You can return the defective item to us for a full refund. You will be responsible for the return postage cost.

If you decide to return the item for a refund, please send the defective item back to:


Universal Business Systems
754 Jamaica Avenue
Brooklyn, NY 11208

Please be sure to include your order #, a brief note describing the reason for the return, and either a phone number or email address so we can reach you if necessary.

Upon receipt of a return requesting a full refund, UBS will process your request within 1 week.


 


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